The PR route will probably backfire on you from diehard law-and-order black-and-white commentators.
Yes, it seems you're right. My experience in the service industry is not to unconditionally gung ho enforce any and all infractions. To tactfully find common ground and a solution that benefits all can be the result of level headed mutually respectful discussion. I like to think that most outdoor hikers and campers share a sense of camaraderie. But I guess I shouldn't be surprised by these unyielding hard asses.
