Copy the card once put it into your file.Unless something changes you are good.Nobody requires you to produce your card every visit.
Rod, we do. "Unless something changes" happens all the time, and it is gonna get much worse.
Here is some perspective from the other side here (with risk of being castigated) as a public service announcement.
Unfortunately the front desk people may become bossy with the "good" patients because of the bad apples they do see. And it gets worse when those bad apples feel they are entitled.
I'd say a problematic and significantly time-involved 15-20 % of our visits need insurance info updates/changes. Often the patient is unaware/can't possibly comprehend the (purposeful) nightmare of insurance so we must double check. This saves them and us aggravation in the long run.
Steve, if an
existing patient like you does not have their card or their copay we will see them as a courtesy and ask that they send us the info or copay later. However, since we do not see emergencies, if a new patient does not come with proper ID, insurance card, authorization for visit, or copay, we do not see them. Off to a bad start is a bad sign. And we rarely reschedule a new one who misses that first appointment. Fool me once shame on you, fool me twice, shame on me. Serving the general public is not like serving you, but unfortunately you got treated like the general public.
