Do you put your hands through the straps?
I use the straps, so if I want to take a picture, I just slide the straps up past my wrist, and let the poles hang.
I never use the straps unless I drop a pole and then pick it up with the other pole's tip going through the loop. Straps can break your wrists and don't really do much for me any other way (and I have read all the smart articles about how to use them).
I have maybe 1500 miles of rough terrain hiking with poles behind me, and I've fallen on my face/shoulder twice, in spite of poles. both times it was a good thing I got clear of the poles quickly to do whatever it took to protect my body.
