Steve -
Their website simply wouldn't work on a regular basis. I recall one month my wife tried over consecutive days to make a payment, once trying 17 times, all to no avail. It would take 2 or 3 days for their tech support to reply to emails, and then they were non-nonsensical. With so many choices re: plastic available, there's little incentive to wait for an IT Dept to get their server farm fixed.
They also raised their rates ... got the letter "you've been the perfect customer, but ... the rates are going up". And REI was no help, so ... good-bye.
Kevin
